如果有人问我:"身为一个社会人,若想自如的行走在各种人群中,最重要的能力是什么?"我会毫不犹豫地回答:"谈判的能力。"不论在政治、军事、商业或是一般的职场与人际关系里,处处都需要谈判,我们都不可避免会遇到以下的状况:该竞争还是躲闪?要速战还是久战?需强悍还是温和?如何吸引对方主动出击?要先出牌还是后出牌?何时该弃守认输?何时该坚持奋战?要不要为对手留一条后路?可以说谈判无处不在。不论是撰写合约、洽谈工作条件、解决商业纠纷或是企业资源分配,谈判都是日常生活与商业活动中必须面对的工作与挑战。应该说"谈判的艺术,就是赢的艺术,而运用谈判的艺术,也是经营的艺术"。
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